Toronto - In-Store Maternity Stylist (Sales Associate)
AFTER9 – In-Store Maternity Stylist (Sales Associate)
Hourly wage: $20/hr + commission
Job Description
Come work at one of the Canada’s fastest growing maternity activewear brand, AFTER9 - one of the only upscale maternity brands made in Canada. Featured on the Marilyn Denis Show & Today’s Parent, AFTER9 creates bold maternity & nursing activewear designed to make pregnant and new mothers look and feel fabulous. More than the clothes, AFTER9 is about elevating the movement of working mothers, where they no longer have to choose between work and childcare, but can work in a flexible, inclusive, growth-focused environment that supports their motherhood journey.
Job Summary:
We are opening our first permanent in-store experience at the Hudson’s Bay on Queen Street. We need a Stylist (customer service) associate to help bring our downtown location to life. Our in-store Stylists are essential to building our VIP-level customer-experience and welcoming moms into our community – a physical space where they can bond over motherhood, fitness & fashion.
In-store Stylists are responsible for engaging and connecting with our moms-to-be and new moms (guests) in a way that’s friendly, non-judgemental and encouraging of whatever stage they find their bodies in. They are also responsible for educating and demonstrating the versality of the AFTER9 pieces from pregnancy to postpartum, and how they can be worn from gym-side to dinner-side.
Key Responsibilities of the Job
Guest (i.e., Customer) Experience
Interact with guests to ensure a great guest experience in a manner that values guests’ time.
Assess guests’ needs to provide customized, effective purchase and return solutions and support.
Educate guests on the bump-to-baby guarantee to help give guests confidence in purchasing clothing knowing their bodies are changing.
Move dynamically on the floor and in the Eaton Centre to promote AFTER9 at the Hudson’s Bay
Receive guest feedback and partner with store leadership to take appropriate action and give guests an elevated experience.
Working with Others
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all Hudson’s Bay department members
Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
Understand and adhere to people safety policies and procedures to maintain a safe work environment
Perform work in accordance with applicable policies, procedures, and laws or regulations of the Husdon’s Bay
Key Skills & Core Values You Bring
Sweat – You believe that sweat, a.k.a. hard work, is an important part of the success and joy in everyday life, whether you are sweating during a work out or focused on your workday
Style – You like to express yourself through the style of your clothing, accessories and shoes; you understand that part of feeling good are garments that help you look good
Sustainability – You believe in choosing garments that last over fast fashion, and generally operate in a way of life that tries to eliminate waste
Service – You understand how having a best-in-class customer experience makes someone’s day, where they not only get the help they are looking for, but where they also connect with a great person
Inclusion & Diversity: You understand the experience of motherhood transcends race, culture and gender, and supports any parent’s journey
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Job Requirements
Eligibility
Must be legally authorized to work in Canada
Must be 18 years of age or older
Must have the ability to travel to assigned store with own transportation methods
Availability
Willing to work a flexible schedule including evenings, weekends, and holidays
Other Willingness Requirements
Willing to work in an environment with bright lights and music
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 20 lbs (10 kg)
Willing to work as part of a team and also complete some work independently
Job Assets (i.e., nice to have; not required)
Education: High school diploma, GED, or equivalent
In keeping with our mission, please connect with us at careers@after9.ca if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.
Extras outside of the Paycheck (Benefits & Perks)
At AFTER9, we care for and invest in the whole person – body, mind, spirit. Our Beyond9 Employee program is designed to support you in achieving your career goals and focus on the things you love. In addition to a competitive base pay and a commission-based bonus program, we also offer generous employee discounts and stipend towards your health and fitness goals. You will also get one free AFTER9 outfit for joining the team.
Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.